FAQ's - Frequently Asked Questions with Dixie Products

Haven‘t purchased a log set, fireplace or heater before? CLICK HERE TO READ OUR INTRODUCTION TO GAS PRODUCTS

Your Lowest Price Authorized Dealer Source For: Gas Logs (Vent Free Fireplace), Gas Logs Vented, Gas Fireplaces, Gas Grills & More!	BUSINESS HOURS Mon-Fri: 7:30am - 5:00pm Sat: 9:00am - 2:00pm (All Times EST/EDT)
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FREQUENTLY ASKED QUESTIONS & GUIDES TO PURCHASING

Read >>> TEN MILLION REASONS TO INVEST IN VENT-FREE GAS APPLIANCES

What the advantages are to buying a vent-free gas log set or fireplace?

Read our guide to venting types.

What are the different types of venting for gas and wood fireplaces?

See our new introduction to gas appliances, which answers questions even existing owners might have

You've never bought a gas fireplace, stove, or logs; OR, you still have questions. How do you find out more, and choose the best gas appliance for you?

See our returns & exchange policy/procedure.

The item you bought doesn't fit. What do you do now?

Inspection and damage check is in our returns policy.

Rates and the whatnots of motor freight shipping is in our shipping policy.

You've never received an item delivered by motor freight company. What do you need to know about receiving an order by motor freight?

See the shortage and damage section of our return policy.

You didn't receive all that you were supposed to in your order. What now?

See our shipping policy.

What items qualify for free shipping?

See the shortage and damage section of our return policy.

There was a dent in your item's container, and/or something inside was broken. What now?

Toll Free: (800) 343-6780 • (877) 342-6780

In Roanoke: (540) 342-6787 • Fax: (540) 342-5655

** NO REASONABLE OFFER REFUSED — offers are accepted on virtually all of our regular in stock inventory except where prohibited by the manufacturer. You must call us at 800-343-6780 or 877-342-6780 to make the offer. Email offers will be not be answered. Our store hours are listed at the top of our website.

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Gas Stoves: Vent-free

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