Our SMALLER item standard FREE shipping:

Most smaller items, such as log sets and wall heaters, are generally shipped by FedEx ground delivery service. Delivery to a business or residence within the continental U.S. is FREE on this type of shipment, but some heavier heaters or small grills may incur an additional shipping charge (shown with the item‘s price). Small accessory items, such as hand held remotes or a gas grill rotisserie incur a nominal shipping charge unless they are shipped with a main item like a grill, a fireplace or a log set.Shipping to Alaska, Hawaii, Canada, or Mexico is NOT available.

Our LARGER item standard shipping:

Other larger, fragile, or heavier items, such as gas grills, fireboxes, gas stoves, or gas fireplaces, are generally shipped using our standard motor freight delivery services by carriers like Southeastern, SAIA, R&L, Old Dominion, Fed Ex Freight or Wilson Trucking. These items are shipped per quote to a legitimate commercially-zoned Business address or Residential address. It is very important that you specify to your sales representative at the time of order if your shipment is being delivered to a residence. Residential delivery requires special preparations to ensure your package arrives at the right place and time. If residential delivery IS NOT specified at the time of your order, which leads to shipping complications, you could be charged a $100 minimum fee for delivery rescheduling.

• Dixie usually recommends liftgate service delivery for extremely heavy shipments. The charge for this service is $25.

1. Delivery to a standard business address or to the motor freight carrier‘s normal delivery terminal for customer pick-up at the terminal. A business out of the home is considered to be a residential address. Public schools, fire stations, farms and churches are also considered to be residential addresses. Deliveries are only made weekdays, generally between 8 AM and 5 PM.
   
   
2. Nebraska, North Dakota, South Dakota, Wyoming, Montana and Idaho freight rates are quoted on a case by case basis regardless of the address due to the lack of service available as well as the transport costs for delivery to these areas. This upcharge is handled by special quotation only.
   
   
3. Shipping to addresses within the five boroughs of New York, Long Island, Martha‘s Vineyard, or to other restricted or limited access areas may incur an upcharge regardless of the address due to the transportation surcharges or transport costs for delivery to these areas. This upcharge is handled by special quotation only.
   
   
4. Shipping to Alaska, Hawaii, Canada, or Mexico is NOT available.

Dixie Products  »  Shipping/Freight Company  »  You

Dixie inspects your purchase before it leaves our warehouses. We do not ship damaged or defective products. Once your package(s) leaves our hands, the delivery company (ie: FedEx, SAIA, etc.) assumes ALL responsibility for the safe delivery of your order. Once you sign for the delivery, you have released the delivery company from any and all responsibility for damage done during shipping of your order. So, when your order arrives, you should inspect ALL package(s) for signs of damage during shipment.

PLEASE take the time to inspect your delivery. IF there is any damage be sure to note it on the delivery ticket. If the damage is severe or excessive, please refuse the shipment and call us immediately at (800) 343-6780 or (877) 342-6780.

To help you, we provide the following procedures
for inspection and contacting us:

Inspect the package(s) for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. When you sign the delivery ticket and do not note any damage, the merchandise becomes your property. There are absolutely NO exceptions to this procedure. Unfortunately, all freight carriers are adament about this and will not accept a claim for damage if you do not note any and all damage on the delivery receipt IN WRITING.

If there is any damage, visible or not, you have 3 days to contact Dixie to report the damage. If you do not contact Dixie within 3 days, the merchandise becomes your property.